Shipping Policy

Store Collection

We offer free collection from our Cheltenham Shop Monday to Friday between 12.30pm and 5.00pm, select ‘Collect From Our Shops’ at checkout. Your order will be ready for collection at the time and date you selected from: Dunkertons Cider, Dowdeswell Park, London Road, Cheltenham, GL52 6UT.

 

Shipping Policy - Mainland England, Wales & Scotland only, excluding Highlands (other regions see below)

Shipment processing time

Orders are processed within 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been despatched from our warehouse.

After despatch our shipping courier, APC Overnight, aims to deliver all orders the next working day. You will receive an email from APC once the order is collected containing your consignment tracking number. APC deliver Monday-Friday, excluding bank holidays.

APC will contact you via email or mobile on the day of delivery with an estimated delivery time. If they are unable to deliver on this day your order will be returned to the local depot and automatically rescheduled for delivery at the next opportunity. If you have questions about a missed delivery slot please contact your local APC depot with your postcode and APC consignment number: https://apc-overnight.com/contact/depot-finder

How do I check the status of my order?

Track your APC consignment here, using your tracking number: https://apc-overnight.com/receiving-a-parcel/tracking/

Please allow 24 hours for the tracking information to become available. 

If it has been 7 or more days since your order was placed and delivery has not yet been made please email mailorder@dunkertonscider.co.uk with the subject ‘Missing Order + your order number’

Shipping rates (Mainland England, Wales & Scotland, excluding Highlands, only)

Order Value

Delivery Charge

Orders under £30.00

£7.00

Orders over £30.00

£4.00

 

Shipping Policy - Scottish Highlands, Isle of Wight & Channel Islands

Shipment processing time

Orders are processed within 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

After despatch our shipping courier, APC Overnight will delivery within 1-5 days, dependent on location:

POSTCODE

DELIVERY TIME ONCE DISPATCHED

Highlands: AB41, AB51-52, FK17-21, IV1-20, IV30-36, IV63, PA21-33, PH15-26

Next working day

Highlands: AB37-38, AB42-45, AB53-56, IV21-28, IV40-54, KW1-14, PA34-40, PH30-41, PH49-50

2 day

Scottish offshore: HS1-9, IV41-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

2-5 days

Isle of Wight

Next working day

Channel Islands

1-2 days (by air)


You will receive an email from APC once the order is collected containing your tracking number. APC deliver Monday-Friday, excluding bank holidays.

APC will contact you via email or mobile on the day of delivery with an estimated delivery time. If they are unable to deliver on this day your order will be returned to the local depot and automatically rescheduled for delivery at the next opportunity. If you have questions about a missed delivery slot please contact your local APC depot with your postcode and APC consignment number: https://apc-overnight.com/contact/depot-finder

How do I check the status of my order?

Track your APC Consignment here, using your tracking number: https://apc-overnight.com/receiving-a-parcel/tracking/

Please allow 24 hours for the tracking information to become available. 

If it has been 7 or more days since your order was placed and delivery has not yet been made please email mailorder@dunkertonscider.co.uk with the subject ‘Missing Order + your order number’

Shipping rates:

Shipping charges for your order will be calculated, depending on your postcode, and displayed at checkout.

 

Shipping Policy - Isle of Man

Shipment processing time

Orders are processed within 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

After despatch our shipping courier, DHL express, will deliver within 2 days, dependent on location.  DHL deliver Monday-Friday, excluding bank holidays.

How do I check the status of my order?

Track your DHL Consignment here, using your tracking number: https://www.dhl.co.uk/content/gb/en/express/tracking.html

Please allow 24 hours for the tracking information to become available. 

If it has been 7 or more days since your order was placed and delivery has not yet been made please email mailorder@dunkertonscider.co.uk with the subject ‘Missing Order + your order number’

Shipping rates:

Shipping charges for your order will be calculated, depending on your postcode, and displayed at checkout.

 

International Shipping Policy

We are unable to ship outside of the UK, including Northern Ireland. We will cancel and refund any orders for delivery outside the UK, including Northern Ireland.

If you are interested in ordering to Europe please contact our European Distributor, CiderWinkel: https://www.ciderwinkel.nl/

Damages

In the event that your order arrives damaged in any way, please email us as soon as possible, info@dunkertonscider.co.uk with your order number in the emails subject, and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Returns Policy

Strictly no returns.

If there is an issue with your order, including quality, please info@dunkertonscider.co.uk with your order number, details of issue, including the batch code and BEE date of the cider. Please include your order number in the email’s subject.

Timed Delivery

We cannot take requests for specific delivery days or times. Once the order has been placed it will be processed in accordance durations above.

Customs, Duties, and Taxes

Dunkertons Cider is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)